Job Description
The Recoveries Manager is responsible for managing the Recovery function, a dedicated onshore team that works with various external partners to manage collections and recoveries processes effectively.
Key Responsibilities:
* Lead initiatives to optimize final debtor performance and support the achievement of Billing and Credit's key performance indicators (KPIs) for bad and doubtful debts.
* Drive the ongoing development of best-in-class mercantile performance management, ensuring that recovery targets are consistently met and exceeded.
* Continuously review allocation strategies to ensure that the right debt is assigned to the appropriate agency at the right price.
* Manage third-party contracts, commissions, and revenue returns to ensure alignment with organisational goals.
* Ensure that the recoveries function operates in full compliance with both internal and external requirements.
Requirements:
* Leadership expertise in recovery-related roles, with a proven ability to manage large teams and high volumes of customer data in a constantly evolving environment.
* Extensive experience managing collections and recovery functions for a diverse customer base, including consumer, SMB, and enterprise segments.
* Highly developed negotiation and customer management capabilities.
* Expertise in interpreting and utilising Accounts Receivable portfolio statistics for informed decision-making.
About Us
At Optus Strategy Development and Execution, we value diversity and strive to create an inclusive workplace. We welcome applications from individuals from diverse backgrounds and are committed to providing equal employment opportunities to all job seekers.