THE ROLE
The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents.
Main Responsibilities:
* Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
* Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
* Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
* Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
* Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
* Collaborating with other departments to ensure seamless communication and coordination between shifts.
* Providing exceptional customer service to residents, addressing their needs, and resolving any issues or complaints in a professional and timely manner.
IDEAL CANDIDATE
We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.
Requirements:
* Minimum 2 years' experience in a customer service/operations role.
* Excellent written and verbal communication skills.
* Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
* Computer literacy, with proficiency in Microsoft Office suite and database management systems.
* Leadership and supervisory experience and skills.
* Exceptional customer service skills, including conflict resolution.
ABOUT US
Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch).
We are a leading provider of student accommodation in Australia.
We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.
BENEFITS
At Scape, we are all about creating and sharing the good vibes.
* Annual flu vaccinations and skin checks.
* Insurance discounts up to 10% (Bupa, nib and NobleOak).
* 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge.
* A month dedicated to your well-being and health (plus a day off, to celebrate however you want).
* Passionate work environment.
* Birthday leave.
* Generous referral bonuses (up to $5k).
* EAP (mental health, nutrition, finance support & more).
* Scape swag aka uniforms and merch.
* Free use of Scape gyms, nationally.
* Career development framework.
* Award salary - $73,347 plus super (effective from July 8).