At Atvtion, we're at the forefront of the technology revolution, driving change and innovation across our industries. Our team of passionate professionals is dedicated to creating cutting-edge solutions that shape the future.
Ativion is hiring qualified, driven, systems / network technicians to support company growth. The ideal candidate has workstation, systems, and network experience in enterprise networks.
Role Responsibilities Provide second line product support via phone and emailTroubleshoot product and customer environment related issuesProvide customer product trainingProactively communicate the status of open cases including required information, progress updates, and steps for resolutionMaintain clear helpdesk ticket notes and summariesContinually improve the quality of customer support and servicesManage phone and ticket queuesRespond to system alerts.Required Skills / Experience / Qualifications Technical Skills Required Functional understanding of LDAP, Active Directory, e-Directory, DNS and Group PolicyFunctional understanding of Windows, Macintosh, iOS, Android, and Chromebook devicesBasic understanding of Internet securityBasic understanding of networkingPersonal Skills Required Demonstrated customer service skills and the ability to work collaboratively with clients and co-workersExceptional personal, phone, and email etiquetteAbility to manage and prioritize multiple tasks simultaneouslyAbility to self-start and self-manage issues and casesPreferred Experience Experience with web filteringGoogle G-SuiteBasic understanding of Layer 3 routingBasic understanding of Linux command lineThis is a full-time, permanent role and will be based at our Canberra office.
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