Hunter New England Local Health District REQ560458 Requisition #Are you a compassionate and dedicated professional looking to make a meaningful impact?Remuneration: $38.39 - $39.26 per hour + Superannuation + Salary packagingEmployment Type: Administration Officer Level 5Position Classification: Temporary and permanent opportunities availableHours Per Week: Up to 38 hrs/week (30hrs temporary & 8hrs permanent)Location: Tamworth HospitalRequisition ID: REQ560458Closing date: Sunday, 30th March 2025Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.What we can offer you:At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:Monthly Allocated Days Off (for full-time employees)4 weeks annual leave (pro-rata for part time employees)Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balanceFitness Passport for health and well-being - discounted gym options for you and your familyEmployee Assistance Program (EAP) for staff and family membersOpportunity to work and collaborate with a range of non-clinical and clinical professionalsWhat does this role involve?As a Patient Experience Officer (PEO), you will work in partnership with the hospital's Emergency Department and work closely with the Nurse Unit Manager to provide essential support to patients, their caregivers and visitors. Your role is centred on being present and highly visible in the front-of-house area, actively engaging with patients in the waiting room to offer support and maintain open lines of communication. Acting as a patient advocate, you assist the nursing team in ensuring patient safety and escalating any concerns as needed.If this sounds like you, we would love to see you apply!You are a compassionate, personable individual with excellent communication skills, demonstrating empathy, understanding, and patience.The ability to communicate respectfully, clearly, and succinctly while being sensitive to cultural needs is a must.A strong commitment to improving service access for diverse cultural groups, including Aboriginal & Torres Strait Islander people, the CALD population, and patients with disabilities, is essential.Experience in customer or patient service roles, with the ability to organise and prioritise workloads is required.A willingness to learn and assist with patient information using the GoShare application.How you will be supportedOnsite orientation is provided, along with membership in a district-wide PEO group that meets regularly via MS Teams and in person, offering valuable networking opportunities. Educational opportunities are available through the Local Health District, Specialty Health Networks, and My Health Learning.Additional informationAn eligibility list will be created for future permanent part-time and temporary part-time vacancies.An eligibility list will be created for future temporary full or part-time vacancies.This position is full-time; however, part-time/job share arrangements may also be considered.Casual opportunities may be available for recommended applicants.To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.Need more information?1) Click here for the Position Description2) Find out more about applying for this positionFor role related queries or questions contact Karina Dawe on Information for Applicants:Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via or. Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full-time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.