Warranty & Claims Administrator (Case IH, Case Construction and New Holland)Three Rivers Machinery is a family owned and operated CNH (Case IH, Case Construction and New Holland) Dealership Group, located in Dubbo, Gilgandra, Narromine and Warren NSW.We are seeking another full-time Warranty & Claims Administrator based at any one of our four branches. Reporting to the Group Service Manager, this role is pivotal in managing warranty claims and insurance claims across multiple brands.The primary purpose of the position is to provide an essential role within the service department handling all aspects of warranty and insurance claims. You will work directly with management, technicians, service support administrators, and liaise with suppliers to facilitate warranty claims within specified timeframes. You will also liaise with customers, brokers, assessors, claim personnel, and Three Rivers personnel to facilitate insurance claims, ensuring a smooth process for all parties involved. This is a dynamic, time-sensitive, and fast-paced role.About YouThe successful candidate will be customer-centric, methodical, and highly organised. You will have strong communication skills, both written and spoken, and a high attention to detail. You are responsible for claim management and have the ability to prioritise and manage multiple tasks and responsibilities at any one time.About the JobComplete various warranty claims across all brands and systems within the specific timeframe.Manage warranty and/or product improvement jobs to ensure they are completed for submission within the appropriate timeframes.Track submission and appeal rejected claims within required timeframes.Process paid claims and pass onto the relevant department for reconciling.Responsible for the warranty storage of return parts and managing the return of all parts requested.Complete warranty audits on service invoices and parts.Follow up on outstanding claims and write-offs for any completed warranty claims.Liaise with brand managers in relation to warranty follow-ups.Manage the online system (Trello) to maintain records and open communication of all claims with Three Rivers.Complete an annual review of the dealership warranty labour rate with the assistance of Management.Prepare and submit insurance invoices and liaise with insurance companies and assessors.Manage insurance quotes, approvals, and claims.Qualifications and ExperienceA minimum of 2 years experience in a service administration-related position, preferably in the agricultural machinery or auto industry.Experience with DMS (Dealer Management System) is highly advantageous.Intermediate to Advanced level of the Microsoft suite of products (Excel and Word).
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