Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 38 residential aged care homes, with in-home and community care programs in WA, ACT and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families. We are looking for an ICT Customer Support Officer to join our NSW team on a full-time basis, offering between 75K – 85K plus super. About the role Reporting to the General Manager of ICT, you will be providing support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. You’ll ensure efficient customer service assistance for ICT related services, including computer and related peripherals, applications and developments. Your day-to-day responsibilities will include responding to requests for support, providing level one customer support and assistance, and escalating where required. What you’ll need to succeed Expertise in Microsoft technologies Relevant tertiary qualification in IT Solid knowledge of ICT infrastructure and security best practices Exceptional documentation and communication skills Able to build and maintain strong stakeholder relationships Ability to prioritise requests and manage time effectively Experience in aged care sector is a bonus What we have to offer Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment, the benefits of working for Hall & Prior include a competitive remuneration package, flexible work arrangements, access to retail discounts via flareHR app, ongoing training and development opportunities and commitment to employee wellness. What to do now If this sounds like the role for you, apply now To view our suite of homes across WA and NSW, click here As an equal opportunity employer, we encourage people from diverse backgrounds to apply. Compassionate people, dedicated to care. Apply Now