Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organisations' resourcesdiscussing business and organisational shortcomings with clientsanalysing and evaluating current systems and structuresdiscussing current systems with staff and observing systems at all levels of organisationdirecting clients towards more efficient organisation and developing solutions to organisational problemsundertaking and reviewing work studies by analysing existing and proposed methods and procedures such as administrative and clerical proceduresrecording and analysing organisations' work flow charts, records, reports, manuals and job descriptionspreparing and recommending proposals to revise methods and procedures, alter work flows, redefine job functions and resolve organisational problemsassisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentationreviewing operating procedures and advising of departures from procedures and standards