**Operations Specialist Leader Role**
We are seeking a skilled operations specialist to lead our team and drive operational excellence across the entire club.
The role combines leadership and club operations management, overseeing Gaming, Cash Management, Stores, Concierge and Food and Beverage departments.
You will work across a fixed 4-week rotating roster, providing regular 4-day weeks for a healthy work-life balance.
Key responsibilities include:
* Providing leadership, direction, and support to teams to deliver exceptional customer service
* Managing daily operations, including core priorities, events, projects, site works, and resourcing requirements
* Captaining coaching, development, and performance feedback to employees, addressing performance concerns
* Insight into fluctuations in wages, wastage, stock, and other cost contributors
* Monitoring and responding to service levels, received goods, response times, service quality, food production, and implementing change as needed
* Conflict management and resolving complex operational issues
As an Operations Specialist Leader at The Westport Club, you will make a difference in the Port Macquarie community from day one. Additional benefits include:
* FREE espresso coffee and soft drink in our team lounge
* $200 contribution towards your fitness membership annually
* 30% off food in our venue (including when you bring your family)
* Ongoing training and development
* A larger group of clubs offering established career pathways
* $1,500 per year in scholarships for additional education
To be considered, you should have:
* At least 12 months experience managing a team in hospitality or operational leadership
* Confidence working independently and resolving issues
* Exceptional communication skills with customers and team members
* General knowledge and experience of Club operations and guiding legislation (preferred but not essential)
* Flexibility and availability across operating hours
* Current RSA and RCG certificates
If you're ready to join a great organization that values its people and help us create memorable experiences, we want to hear from you.