Job Description
Leading national company seeks a Collections Officer to manage collections for business clients. The role is based in West End, working with a great team.
Key Responsibilities:
* Negotiate payments of outstanding debts and arrange full payment or suitable payment plans in a respectful manner.
* Update customer information and maintain quality notes.
* Adhere to Privacy Act, ACCC, and Legislative requirements.
* Follow internal policy and system processes.
Requirements:
* A team player with a positive mindset.
* Previous experience in collections/customer service is preferred.
* Professional telephone manner with excellent communication skills.
* Strong negotiation and problem-solving abilities.
* Comfortable working independently as well as within a team.