Be part of something bigger at Suncorp.
* Showcase your commercial claims experience and optimise operational processes for performance
* Partner with Team Leaders and Technical Specialists to develop technical career pathways for internal talent growth
* Brisbane, Sydney or Melbourne location
* 12-month role with possible extension or permanent status
We seek an experienced professional in commercial insurance who wants to develop coaching and mentoring skills and progress towards a senior claims portfolio manager or technical specialist position, focusing on complex claims environments of Events & Natural Hazards.
You will work closely with the technical community to establish frameworks and practices, optimising claims outcomes for customers and enabling claims officer development from new starters to specialist claims portfolio managers.
Key Responsibilities
* Onboarding, training and change delivery
* Assist Team Leaders with capability assessment and development plans for team members
* Business process improvement
* Support Technical Specialists and mentoring program to enhance technical decision making
* Evolve quality review processes to better identify and manage risks
* Design technical development frameworks for long-term effectiveness and sustainability
* Leverage business intelligence claims data and subject matter expertise to inform operational improvements and customer experiences.
Requirements
* Demonstrated commercial claims experience preferably in Liability and/or Events & Natural Hazards, either in direct claims management or related processes such as legal, underwriting, recoveries or customer relations
* Proven experience in achieving outcomes through mentoring and coaching others
* Strong commercial acumen and analytical mindset
* Passion for customers, fair and accurate decision making, and a drive to help others succeed
What We Offer
* Discounts and offers on retail products and insurance services
* Community involvement through payroll giving, donation matching, and paid volunteer leave
* Ongoing study support and career development programs
* Prioritised work-life balance with employee assistance programs and dedicated employee council
Suncorp values diversity, accessibility, and inclusion, offering flexible work, career development, and internal mobility to create a connected culture among team members and customers.