Customer Relationship Manager | Global Business | High-Impact Role Salary: Circa $85,000 - $100,000, experience dependent. Take Ownership. Drive Success. Make an Impact. Are you a proactive problem-solver who thrives on delivering top-tier customer experiences? Join a high-performing, globally connected business as a Customer Relationship / Success Manager, where you’ll manage key accounts, handle escalations, and drive process improvements—all while keeping customers at the heart of everything you do. Why You’ll Love This Role: Be part of a high-energy, innovation-driven team. Work in a fast-growing global business with endless career opportunities. Take ownership of a dynamic role that evolves with you. Lead process improvements and service enhancements that make a real impact. What You’ll Do: Customer Success & Account Management Build and nurture strong relationships with key accounts. Analyse customer engagement trends to enhance service delivery. Oversee international sales orders from entry to invoicing. Drive cross-sell and up-sell opportunities to boost revenue. Keep CRM systems up to date and accurate. Stakeholder Communication & Issue Resolution Be the go-to escalation point for customers and internal teams. Work closely with the Technical Manager to troubleshoot complex issues. Lead complaint resolution and best-practice implementation. Process Improvement & Tech Implementation Identify and drive improvements in customer service and order management. Integrate best practices and cutting-edge tech solutions to boost efficiency. Performance Monitoring & Reporting Define and track customer success metrics. Provide insights to shape customer engagement strategies. Ensure compliance with service standards and maintain accurate records. Who You Are: A natural problem-solver with top-notch communication skills. A customer champion who anticipates and tackles challenges head-on. Detail-oriented and passionate about process improvements. Experienced in customer success and account management. Comfortable working in a fast-paced, globally connected environment. What You’ll Need: Proven experience in a Customer Success role. Strong analytical skills and attention to detail. Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint). Systems experience welcomed (Desirable: Gorgias, ServiceM8, Dynamics 365). High emotional intelligence and the ability to collaborate across teams. Ready to Own the Role? This position is built for growth—spend the first 12-18 months gaining a deep understanding of the business, then take full ownership and drive improvements. If you’re a proactive leader with a passion for customer success, we want to hear from you Apply today and be part of a dynamic, globally connected team