Traverse Alpine Group is seeking an experienced and dynamic Day Spa Manager to lead their spa operations and ensure the delivery of exceptional wellness services in a serene and inviting environment. As the Day Spa Manager, you will oversee all aspects of the spa, including staff management, service quality, inventory control, and customer satisfaction. The ideal candidate will be passionate about the spa industry and committed to providing the highest levels of service to clients. Join us at Traverse Alpine Group and contribute to an unforgettable guest experience.ResponsibilitiesOversee daily operations of the day spa, including staff scheduling, service delivery, and customer interactionsManage and lead a team of spa therapists and support staff, providing training, motivation, and performance evaluationsEnsure that spa services meet high standards of quality and professionalismDevelop and implement spa policies, procedures, and best practicesMonitor inventory levels and manage purchasing of products and suppliesHandle guest inquiries, complaints, and feedback to ensure complete customer satisfactionPlan and promote spa services, packages, and marketing initiatives to drive revenueStay updated with industry trends and innovations in spa treatments and servicesRequirementsMinimum of 3 years of experience in spa management or a similar leadership role within the hospitality industryStrong knowledge of spa treatments, wellness services, and operational managementExceptional leadership, communication, and interpersonal skillsProven ability to drive sales and enhance customer experiencesStrong organizational and problem-solving abilitiesAbility to lead and inspire a team while fostering a positive work environmentRelevant qualifications and certifications in spa management, beauty therapy, or related fieldsFlexibility to work weekends and holidays as necessaryBenefitsA work culture that values inclusivity, cultural and gender equality in a professional and supportive work environmentAccess to a range of learning development activities to encourage career progressionOrganized group outings and an epic annual staff partyAccommodation in Falls Creek village, offered within our group at a fraction of the costA staff meal is provided when on shiftAccess to company discounts across all our venuesIn-venue and company-wide incentivesLive in an amazing ski-in & ski-out location in Falls Creek with an awesome group of staff who love life and the snowEarly/late starts + early/late finish roster times = more riding time!Access to health and wellness programs and our Employee Assistance Program (EAP)Be a part of a passionate group of hospitality staff who bring their best every day to work and pick up some new skillsChoose a seasonal role for winter or for the right staff we can offer a year-round role between our 7 venues (and growing!) in Falls Creek (VIC) & Bright (VIC)
#J-18808-Ljbffr