Add expected salary to your profile for insights.North East Motor Group includes North East Mitsubishi, Adelaide City Mahindra and is also one of the largest used vehicle suppliers in Adelaide.We are proud to be a SA family-owned business for over 40 years and run by an owner who has built a strong local business with over sixty employees.Our company is dedicated to delivering our guests premium service experiences every time they interact with our team.About the RoleOur people are our most valued asset, and we seek exceptional individuals who are both passionate and committed to providing quality delivery for our customers.An opportunity exists for an ambitious, experienced Assistant Service Manager to lead our team of service advisors and help grow the North East Mitsubishi service business to record levels.To be successful in this role, you will demonstrate a history of success in:Excellent team management and leadership skillsA high level of professionalism and personal presentationStrong focus on delivering high quality servicesMitsubishi brand experience will be highly regarded but is not essentialPentana Dealer Management experience will be highly regardedOur Workshop has a high retention rate of both staff and customers, so we're looking for someone who is committed to maintaining our reputation as an employer and dealer of choice in the area.It is essential that you can perform in a high-pressure environment and consistently meet the expected planning, targets and timeframes required for smooth customer delivery.You will work closely with the Service Manager to ensure sustained focus on service.Duties & ResponsibilitiesLeading our team of service advisor professionals to continue the growth we are currently experiencingWorking closely with the manufacturers' expectations and requirementsMeasuring, monitoring and improving various service KPIs and profitabilityDriving retail sales and identifying new opportunities for growthWorking closely with the Workshop Controller to ensure great service and salesManaging incoming work and maximizing efficiency, productivity & charging efficiencyStepping in and resolving customer concerns if they are escalated to your levelDriving workshop team morale, culture & training and leading the team by exampleSpearheading the growth of the business and guiding the team into a new eraTraining and cross-skilling the service advisor teamIn return we will provide you with:Remuneration and benefits, including an attractive salary, will be commensurate with experienceBonus structure in place with set KPI’sA permanent full-time position with the financial security of a substantial, well-established companyCompany car and fuel allowance5 day working week – Monday to FridayOngoing professional development internally and with our IT & Mitsubishi partnersA collaborative team environment that values excellence and is committed to customer careAccess to dealership discounts including New and Used vehicles, Servicing, Parts, Insurances and FinanceApply NowEnsure that you update your resume. Make sure you include details about your work experience and qualifications and send it through by pressing the APPLY NOW button.Keep your phone on as if your skills and experience match our requirements, we will be in touch to ask you in for an interview.Your application will include the following questions:How many years' experience do you have as an Assistant Service Manager?Which of the following statements best describes your right to work in Australia?How many years of people management experience do you have?How much notice are you required to give your current employer?Do you have a current Australian driver's licence?
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