OBJECTIVE:
1. Ensure that all Members and Visitors are well-serviced and supported.
2. Ensure that Member's businesses and needs are thoroughly understood.
3. Maintain our solid marketplace reputation, owing to our impeccable customer service.
4. Strong company culture: constant training & mentoring are provided.
5. As a team, we value and practice hospitality, trust, togetherness, equality and creativity. You must understand and align with these values.
6. To operate at a reception in any WorkSpace By CreativeCubes.Co Possible.
ORGANISATION RELATIONSHIPS & COMMUNITY DEVELOPMENT:
1. Ensure that WorkSpace By CreativeCubes.Co-pilars, policies, procedures, and objectives are understood and implemented.
2. Proactively build the community within the center, ensuring clients are introduced to and connected to and developing effective workplace relationships to ensure a positive atmosphere.
3. Build positive client-on-client and staff business relationships via the Community Boards, arranging and hosting morning teas, networking functions, and ‘wine downs’.
4. Take appropriate, effective corrective action to address and prevent the recurrence of any client complaints and non-conformances with WorkSpace By CreativeCubes.Co Policies and Procedures.
RESPONSIBILITIES:
1. Attend to all daily requirements regarding the opening/Closing of the Centre, Member requirements, sales leads when required, meeting room bookings, and mail distribution when required.
2. Work with the Centre Team to facilitate internal/external event promotions.
3. Complete new Member induction, onboarding/off-boarding processes, and practices in line with organizational procedures.
4. Provide support to the other Team Members and Management to ensure the smooth daily running of WorkSpace By CreativeCubes.Co.
5. Ensuring the ‘Daily Checklist’ for your location is completed during the day according to the Centre & Organisational Policy and Procedures, including, but not limited to; Reception is cleaned daily and kept well stocked and tidy, Kitchen area and supplies are maintained, open/break out areas are maintained and kept presentable and meeting/conference rooms are turned over in a timely manner before and after meetings, admin facilities are stocked and functioning.
6. Attend weekly Team Meetings.
7. Backup and relief if and when required at other locations.
8. Daily management/updating of Telephone system and software associated with the PABX system to ensure all Member calls are attended to efficiently.
9. Management/updating of all registers Access Cards/Office Keys and passes.
10. Updating of Registers and current CRMs as per company procedures.
11. Ensure strong/clear communication between all staff members to enable them to efficiently carry out effective customer service functions.
12. Housekeeping of the computer system.
13. Updating of all documentation/registers when required.
14. Assist in training any new Team Members as required.
ENQUIRIES AND NETWORKING:
1. Welcoming all inquiries showing the highest level of hospitality and following current Procedures.
2. Assist with following up inquiries as directed from time to time.
3. Assist with hosting and organizing networking and community events.
MAINTENANCE:
1. Reporting and completion of all maintenance requests both internally and with building management.
2. Work together with other Team Members, with a view to ensuring that the center is always kept in excellent condition.
NETWORKING:
Assist the Centre Team with hosting regular networking events for clients in your Centre as required.
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