The Tasman, A Luxury Collection Hotel
Located just steps from Hobart's waterfront and the city's top restaurants and attractions.
About the Role
We are seeking a highly motivated and passionate Director of Operations to accelerate their career in the hospitality industry.
* Oversee hotel operations at The Tasman, A Luxury Collection Hotel, Hobart, Tasmania.
* Responsibilities include Front Office, Housekeeping, Food & Beverage, Culinary, and Engineering.
Main Responsibilities
This position works collaboratively with department heads to develop and implement operational strategies aligned with the brand's service standards and initiatives.
1. Demonstrates and communicates key factors driving guest satisfaction for The Luxury Collection's target audience.
2. Identifies service-related trends and implements necessary improvements to maintain the brand's high standards.
3. Partners with department leaders to develop strategies aligned with the brand's vision and leads their execution.
4. Monitors the success of operations through performance reviews, identifying areas for improvement, and driving positive results.
Maximise Revenue Goals:
1. Oversees hotel operations' financial performance, ensuring alignment with budgets and forecasts.
2. Regularly reviews financial reports, including wage and expense controls, to ensure operational efficiency.
3. Coaches the team on optimising room occupancy, rate management and cost control to achieve financial targets.
4. Holds teams accountable for financial results while fostering continuous improvement.
Enhance the Guest Experience:
1. Review guest feedback with leadership teams and ensure corrective actions are taken to resolve concerns.
2. Maintains a visible presence in guest areas to gather feedback on service quality, product satisfaction, and overall guest experience.
3. Creates a welcoming and exceptional atmosphere throughout all areas, including Rooms and Food & Beverage.
Candidate Requirements
A 2-year diploma from an accredited institution in Business Administration, Hotel and Restaurant Management, or a related field, with at least 4 years' professional experience in guest services, front office, housekeeping, sales and marketing, or hotel operations.
OR A 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field, with at least 2 years' professional experience in guest services, front office, housekeeping, sales and marketing, or hotel operations.
Leadership and Decision-Making:
1. Confidence and professionalism in representing the hotel.
2. Strategic problem-solving and informed decision-making.
3. Strong verbal and written communication skills, including public speaking.
4. Adaptability under pressure and during workplace changes.
Execution and Results Orientation:
1. Effective planning, organisation, and prioritisation to meet objectives.
2. A proactive approach to achieving high-performance standards.
3. Team leadership and collaboration to drive shared goals.
Relationship Building and Collaboration:
1. Building trust and positive relationships with colleagues and stakeholders.
2. Delivering exceptional guest service based on understanding their needs.
3. Promoting diversity and inclusion to foster a collaborative work environment.
4. Ability to manage relationships with both internal and external stakeholders, ensuring alignment with the hotel's goals and values.
Rewards and Benefits
Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands.
Hotel perks like accommodation and food & beverage discounts.
Enhanced superannuation.
Travel & stay benefits including eligibility into our Bonvoy loyalty program.
Incentive, recognition, and wellbeing programs.
Excellent career growth and learning opportunities.
Access to EAP services.