**Job Title:** Club Duty Manager
We are seeking an experienced Club Duty Manager to join our team at Southport Sharks.
This full-time opportunity involves night shifts, where you will lead the way in ensuring smooth operations, exceptional customer experiences, and a safe, welcoming environment for all that enter our club.
As a Duty Manager, your responsibilities will include:
* Leading the team during night shifts and overseeing operations
* Handling customer inquiries and resolving issues quickly
* Ensuring a safe, secure, and welcoming environment
* Managing security, emergencies, and compliance with liquor and gaming regulations
* Completing nightly operations and entertainment reports
* Safeguarding club assets like cash, tills, and safes
* Acting as Chief Fire Warden during emergencies
Required Skills & Experience:
* Experience as a Clubs Duty Manager is advantageous
* Management or supervisory experience in the hospitality or clubs industry
* Proficiency with cash handling
* Outstanding customer service skills and the ability to handle patrons professionally and courteously
* Personable and trustworthy with staffing matters
* Working knowledge of Keno, TAB, and gaming machine operations
* Thorough knowledge of the QLD Liquor Act, Gaming Act, Food Safety Act, Fair Work Act, Anti-Money Laundering and Counter-Terrorism Financing Act, Club Industry Award, and other legislation relevant to licensed venues
The Perks:
* Attractive salary
* Meal card allowance
* Free gym membership and parking
* Discounts on food, beverages, and Accor accommodation
Experience as a night-time Duty Manager in similar-sized clubs in South East Queensland is a big advantage.