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About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
This role is accountable for:
* Acting in the best interest of the customer and applying a customer-centric approach
* Proactively developing and maintaining a detailed understanding of customer business and financial needs
* Providing customers with appropriate solutions
* Building and maintaining strong internal and external networks to support strong deal design and execution
* Advanced skills in structuring deals in conjunction with relevant product and specialist teams
* Managing a portfolio of SME customers
* Collaboration with Product Partners and other stakeholders to design, structure and execute deals
* Adhering efficiently to a strong operational rhythm
* Ensuring credit and operational risks are managed effectively and proactively
* Implementing Relationship Credit Approval Discretion as appropriate
Key Requirements
* Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
* Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge
* Business Development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value
* Coaching: Helping people move from where they are to where they want to be through effective coaching techniques and strategies
* Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver
* Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value
* Planning and Prioritisation: Planning and prioritising what needs to be done in order to deliver upon customer/user needs and strategic priorities
* Industry experience: Current and ongoing understanding of industry trends, including in-depth understanding of the drivers of the chosen industry