Are you ready to blend your transport and logistics expertise with a passion for delivering customer excellence?BAM Wine Logistics, a proud member of the Joval Group and Australia's preferred wine and beverage logistics solutions partner, is seeking a hands-on Transport & Customer Service Manager to join our team in Perth.This full-time position offers a Monday to Friday work schedule, with occasional hours of work over weekends. For the right person, you’ll be able to make a significant impact in the world of wine logistics.Why BAM?Supportive Environment: You’ll be part of a supportive, inclusive, and collaborative team where your ideas and contributions truly matter, and successes are celebrated together.Impactful Role: Your work ensures products flow smoothly across Australia, directly contributing to the success of businesses of all sizes.Premium Standards: As one of Australia’s leading Third-Party Logistics beverage specialists, we implement best practices daily to meet the high standards our customers expect.Commitment to Excellence: Our extensive industry experience, deep product knowledge, and flexible service platform keep us ahead of the competition.Your journey with BAM begins…By supporting the State Operations Manager in this hands-on role, you'll be at the heart of our operations, ensuring our customers receive top-notch service and their precious cargo arrives on time, every time. Your key focus will be allocating and dispatching orders, supporting the frontline transport team, and ensuring customers receive their goods as promised. You’ll drive value through:Ensuring compliance with safety regulations and promote a safe work environment.Managing 3rd party transport suppliers to ensure adequate vehicle coverage for delivery requirements.Managing transport costs in line with department KPI’s.Allocating and dispatching deliveries to meet deadlines while adhering to KPIs.Organising and compiling essential paperwork for drivers.Managing customer service staff to ensure best in class service is maintained.Providing crucial support to various operational functions.Managing communication with clients regarding delivery and pickup issues.Obtaining quotes from transport suppliers and booking deliveries.Handling product returns and organising redeliveries.You’ll make the right impact with:Proven experience in a similar position within the 3PL logistics industry.Strong written and verbal communication skills, with an emphasis on superior customer service.Great ability to work effectively in a team environment while managing multiple tasks.Proficiency in Microsoft Office applications and familiarity with freight management systems.Knowledge of third-party logistics (3PL) operations is highly desirable.Ready to join the journey?If you’re ready to join a passionate team committed to being the best in the industry, apply now!Please note: The successful applicant must have a valid working visa and will be required to complete a National Police Check.Our culture is built on teamwork, respect, and a commitment to excellence. And we celebrate diversity and inclusivity, knowing that it enriches our workplace and enhances our service.Join us and be part of an inclusive team that's shaping the future of beverage distribution in Australia.
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