KENWORTH DAF Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands and is located close to the Western ring road and in the centre of Laverton’s transport hub. Our culture is what sets us apart – much like the trucks we sell, it’s based on a commitment to quality, longevity and continual improvement.
THE OPPORTUNITY
We are seeking a customer-focused and proactive Service Advisor to join our dynamic team in Laverton. You will act as a caring liaison between our valued customers and the Service Department. You will be listening to each customer’s concerns, understanding their vehicle needs and addressing them by providing appropriate solutions. If you are passionate about delivering exceptional service and making a positive impact, we would love to hear from you!
KEY RESPONSIBILITIES
* Greet customers and promptly address their inquiries and service requests
* Display extensive knowledge about products and services
* Document all vehicle issues and requests
* Communicate with customers about all vehicle problems inc. warranty issues, repairs and maintenance
* Ensure accurate quotes, costing and invoicing are provided and recorded
* Collaborate with technicians to ensure repairs are completed within allocated timeframe
* Attend to front counter and all service platforms to respond tocustomer enquiries
* Raise, process and close repair orders
* Provide order numbers to contractors and sublet invoices to dealers
* Other duties as required
ABOUT YOU
* Previous experience in a similar role within the Automotive industry would be highly regarded
* Experience with Auto I.T. system and Costing is advantageous
* Great attention to detail
* Outstanding organisational and interpersonal communication skills
* Adequate knowledge of Automotive or Transport industries
* Flexibility to work outside of regular business hours, including Evenings, Weekends, and Holidays
* Flexibility to work as part of a Saturday Shift rotation once a month
WHY US?
In return, PACCAR Australia offers great working conditions, a friendly team environment, excellent salary, plus corporate health benefits, education support and long-term employment and career opportunities.
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