Join Our Team at First Focus
About Us
We are Australia's top mid-market Managed Service Provider, boasting an impressive growth record over the past 15 years. Our team of over 270 staff across Australia, New Zealand, Philippines, South Africa, and Ireland work together to deliver exceptional service to our clients.
The Ideal Candidate
We're seeking a highly skilled IT professional with expertise in Managed Services and a deep understanding of mid-tier client needs. As a leading MSP-specialised Service Desk professional in Australia, you'll be part of a dynamic team that values collaboration and innovation.
What Sets Us Apart
* A stable and focused company culture that prioritizes employee growth and development.
* A commitment to providing a supportive work environment that fosters creativity and productivity.
* A talented team of professionals who strive for excellence in their roles.
Key Responsibilities
As a Service Desk professional at First Focus, your key responsibilities will include:
* Providing remote support for various environments, from 10 to 500 users, as a point of escalation and SME.
* Supporting a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments.
* Delivering support for Azure Intra, Hyper-V, and Citrix cloud infrastructure.
* Performing a wide variety of support across many technologies.
* Occasional project team work to deploy solutions for customers.
Requirements
To succeed in this role, you'll need:
* An advanced understanding of end-user support and Active Directory.
* Comprehensive knowledge of Windows Server, Azure, and Exchange.
* Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking.
* An understanding of ticketing systems and customer service principles.
* Great communication skills and a genuine desire to understand customers and help them.
Benefits
We offer a competitive package that includes:
* A salary between $65k and $80k + super.
* Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
* Hybrid working arrangements to achieve a satisfying work-life balance.
* Up to 10 paid training days a year and support towards certifications and qualifications.
* Access to weekly internal training sessions and library.
* Opportunities for personal and professional development through our FastTrack mentor program.
* An option of a Tesla company car (conditions apply).
Equality and Diversity
We welcome applications from Neurodiverse candidates and recommend disclosure along with the application. We appreciate your interest in joining our team at First Focus.