Senior Business Analyst Employment Type: 2 x Temporary roles until 30 June 2026 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk 9/10 Salary Range: $125,693 - $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity We are now inviting applications for the opportunity of Senior Business Analyst for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. In this role, you will identify, review and document EPICs and user stories that align with scope to improve business systems and to align solutions with business requirements, organisational strategies and plans. You will also ensure practice is documented and there is consistency of approach to documentation of business processes, requirements (functional and non-functional including Epic’s and user stories), business unit strategies and operational plans. Day to day responsibilities Facilitate requirement workshops with business stakeholders Create Epics and User stories in JIRA to document requirements Conduct Refinement sessions with developers and QA for story estimation Identity business-related risks, issues and dependencies in the development of the solution. Participate in Quality Assurance checks of the developed solution Provide support to the change management team What you will bring to this role Proven experience in facilitating setting priorities for change initiatives of high complexity, taking responsibility for investigation and implementation of changes to program scope. Experience in identifying and documenting business processes, ensuring alignment to functional requirements to create user stories, and case scenarios, comparing the best processes or delivery methods, including measuring and evaluating outcomes. Knowledge in driving the analysis and collection of information, including investigating issues and analysing customer feedback and insights to create viable recommendations for service improvements that align with business strategy and user needs. Experience in building strategic relationships with stakeholders to define business needs and priorities, while analysing alternative solutions to deliver optimal products and services that comply with standards and facilitate effective collaboration and communication. Experience in facilitating cross-squad collaboration by coordinating Analyst input and leading Analysis Practice through the application of industry best practices and standards, fostering a deep understanding of operational methodologies. AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Question 1: Describe a situation where you had limited resources and multiple business outcomes. How did you achieve the team’s goals? Question 2: Describe a situation in which you had a challenge adapting to a new duty, responsibility, person, or process. How did you adapt? Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via esther.dahcustomerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 7th April 2025 at 10:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dahcustomerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process