Tektalent recruitment has partnered with a large FinTech business based in the Gold Coast. They invest into other technology organizations to help them develop their brand and disrupt the market, this FinTech business have partnered with notable brands within industries such as health, E-services, Finance and E-commerce.This is a permanent role in the infrastructure team as a Level 2 Engineer (Desktop Support), supporting a large internal-user base from their HQ in the coveted lifestyle hub of the Gold Coast. Daily responsibilities Maintenance, configuration & reliable operation of computer systems, network servers & virtualizationLevel 2 support for an internal user-base below 200 usersInstalling & upgrading computer components & software, managing virtual serves & integrating automation processesTroubleshooting hardware & software errors by running diagnostics, documenting problems & resolutions, prioritizing problems & assessing impact of issuesLeading desktop support, ensuring desktop applications, workstations & related equipment problems are resolved in a timely manner with limited disruptionsProviding configuration, deployment, instruction & fault resolution servicesJob completion within SLA's & high customer satisfaction Requirements for this role Excellent customer service skills and proven experiencing troubleshooting incidents for end-users3 + years in an IT support role providing level 2 support in a Windows / Microsoft environmentTechnical experience in the following areas: Microsoft 365, Cloud (Azure OR AWS), Windows Server, Desktop, SQL (Desirable), Linux (Desirable)Excellent verbal, written & telephone communication skills Benefits Progression opportunity to step into a more senior role as the business growsHuge growth period for the business One of the only FinTech HQ located in the Gold CoastInternal support role for a growing businessFlat reporting structure Culture focused on team work and comradery Work in a team of 3 capable engineersBAU / Project deliveryEfficient & easy interview processNewly created roleBig investment from the business into your up-skilling and development, in areas such as Cyber Security & CloudEnvironment in the cloud - No on premBusiness has a pipeline of digital transformation projects to modernize the tech environmentWork closely with the in-house software developers No-on call requirementNo after-hours work, just a 9am - 5pm gig If you are an experience Desktop Support Officer OR level 2 engineer, please apply and we will review your application as soon as possible. Alternatively, you can email (email protected) directly for immediate review. Tektalent looks forward to hearing from you. #SCR-chris-brydon