Job Description
SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Cairns Airport.
As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards.
Your key responsibilities will include:
1. Communicating with customers face-to-face, over the phone, and via email
2. Opening and closing rental agreements
3. Selling additional over the counter rental products
4. Managing reservations and organising fleet
5. Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer
6. Inspecting and recording vehicle damage
7. Delivering vehicles between sites
8. Maintaining a clean and safe working area
Qualifications
9. Flexibility to work during location trading hours including school holidays, weekends, and public holidays
10. Exceptional customer service skills and/or experience
11. Enthusiastic and driven individual who strives to exceed targets
12. Excellent verbal and written communication skills
13. Strong attention to detail with a good work ethic
14. Experience in vehicle detailing or cleaning (preferred but not essential)
15. Current unrestricted Provisional or Full Driver’s Licence
16. Full working rights in Australia
All successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening.
Additional Information
At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:
17. $ per hour (award rate) + casual & shift loadings + monthly incentives $$
18. Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
19. Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!
20. Discounts on NRMA insurance products including car & travel
21. Uniform and staff car parking provided
22. Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.
If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!