Job Title: Hotel Porter
About The Star Sydney
The Star Sydney has been a local landmark in Pyrmont and Darling Harbour for two decades. We strive to create fun experiences in trusted destinations as Australia's premier entertainment hub.
Our Venues
We have state-of-the-art venues including The Star Event Centre and The Lyric Theatre, hosting prestigious events and international acts.
Dining Options
Enjoy extraordinary dining options like Sokyo, BLACK Bar and Grill, Cucina Porto, and our vibrant Sports Bar where the action is live and loud.
Hotel Porter Role
You will be the face of our hotel, providing outstanding service that leaves a lasting impression.
Your Responsibilities
* Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism.
* Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests' experience.
* Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service.
* Valet park and retrieve guests' vehicles with precision and care.
* Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting.
What We're Looking For
* A friendly and welcoming approach that exemplifies exceptional customer service.
* Excellent communication skills and a polished appearance that reflects our standards.
* A solid knowledge of the local area and upcoming Sydney events to assist guests effectively.
* High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience.
* A valid Australian driver's license to facilitate vehicle handling.
About You
As a seasoned expert in customer service, you understand the essence of delivering world-class service.
What We Can Offer You
* Complimentary meal on site every day.
* Uniform laundered and ready for you daily on property.
* Paid Annual Leave for team members who meet the definition of shift worker.
* Discounted parking and other transport options.
* Up to 30% discounts across award-winning restaurants and accommodation.
* Lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services.
Our Culture
We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.