Select how often (in days) to receive an alert:At CitiPower, Powercor and United Energy, we're proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we're here to power communities, support local businesses and keep critical services running smoothly, we're essential to them all - and none of this happens without our people.We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we're committed to supporting you, your career and wellbeing. It's why our people stick around, whether you live in the city or across regional and rural Victoria, we're doing the work where it matters most - right in your own community.As Victorians electrify everything from homes to transport, we're focused on ensuring our networks are ready to meet that demand.If you want to be part of something essential, be essential with us.About the role:We are looking for two energetic, experienced leaders committed to outstanding customer service, collaboration and fostering a fun, exciting and rewarding team culture.Both roles are 12-month fixed-term contracts and based at our Bendigo office.The roles are required to lead and develop a Contact Centre team to ensure that service level agreements, regulatory and company targets are achieved. The role will ensure a high level of customer service is provided to customers serviced by the Contact Centre.What you'll deliver:Manage Contact Centre employee and team performance to ensure that business, regulatory and service level agreement targets are met.Provide direction and advice to CSAs and the team on operations, activities and issues.Implement customer service standards, procedures and work instructions to ensure performance standards meet agreed business targets.Participate in an availability roster to provide 24/7 support.Create and instil a workplace culture that is focused on process and continual improvement in order to deliver best practice service that optimises business and customer outcomes.Encourage new ideas and innovations and recognise those who take initiative and act in a creative manner.To succeed in the role you'll have:Detailed knowledge of a Contact Centre operation and the processes and systems used to monitor and improve performance.Working knowledge of leadership principles and the ability to apply in a Contact Centre environment.Experience in successfully leading and coaching Contact Centre teams to achieve business and employee targets.Experience in successfully developing and motivating employees in order to achieve required business targets.Experience in a KPI and target driven environment.Demonstrated leadership experience in leading a team in a similar function/environment, fostering a collaborative and high performing team environment.Your career with us:We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTQIA+ allies pride network, we're committed to equal opportunities for all employees.We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.What's next?If you think you have what it takes, but don't necessarily check every box, or would like to discuss a different or flexible way of working, please still get in touch with us at .Please submit your application via our Careers website by 21st April 2025. For the full Position Description, reach out to Tamara Duncan from the Talent Team at .We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.If you require adjustments as part of the recruitment process to accommodate your needs, please don't hesitate to discuss these with us.Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.