Workplace Exp Supervisor Job ID 206668 Posted 10-Mar-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Melbourne - Victoria - Australia - Client from a multinational tech company in the food & beverage industry - Fantastic client with nurturing culture and good work-life balance - Melbourne | Land of the Wurundjeri people About CBRE CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. About the Role: As a CBRE Workplace Experience Supervisor, you are responsible for providing world-class customer service to the clients and visitors of a designated building. Snapshot of a typical day; - Maintain records of costs incurred by workplace team activities. Review invoices as needed. - Respond to customer requests and complaints about the experience services department. - Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery. - Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. - Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives. - Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan. - Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. - Ensure personal outcomes have a positive impact on customer objectives. - Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus. - Provide support for the team as directed including office supply management, meeting coordination, and equipment care. - Create customized client materials that follow brand guidelines. About you: - High School Diploma or GED with 5 years of job-related experience. - In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required. - Requires the ability to explain complex concepts or sensitive information. - Knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Excellent organizational skills with a master-level inquisitive mindset. What's in it for you? - Working alongside an experienced, well-established individual. - Extremely inclusive and friendly office culture. - Exposure to world-class facilities management services and opportunity to work with some of the industry's most talented performers. - High exposure to career growth opportunities within GWS and across CBRE If this sounds like a good fit, we'd love to hear from you Please submit your up to date resume for consideration, and note that due to high volumes of applications only suitable candidates will be contacted directly. At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We look forward to hearing from you WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)