Performance & Allocations Specialist Full time, 12-month fixed term role Geelong office location, with flexible hybrid working Offering a competitive starting base salary of $104,000 plus super and benefits Grow your career by supporting real progressRight now, we’re seeking a Performance & Allocations Specialist who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. Find out more about our shared purpose, and what drives every one of us. About the roleThe Performance & Allocations Specialist is a pivotal role that proactively supports the Performance & Allocations Manager in providing analysis, reporting and insights on key performance metrics for the Claims Management Group.This role will also manage the flow of claims within the Claims Management Group, ensuring efficient allocation of clients to claims managers. Collaborating with key internal stakeholders across all claims branches, you will drive improvements in operations, allocation, and quality processes while coaching teams to deliver exceptional client outcomes aligned with best practices.You will also have the opportunity to work on various initiatives as part of TAC’s new Make Every Day Matter Strategy. About the TeamThis role is part of the Operational Development & Performance branch, where you will join a small, close-knit team that values communication and trust. You will be supported by the Performance & Allocations Manager, who promotes a collaborative environment and actively encourages the professional development of their team members. What we’re looking for Data Driven and Detail Oriented Proficient user of Microsoft Excel with the ability to quickly learn and navigate web-based systems like Avanti. Strong attention to detail is essential in this role, and knowledge of claims management processes would be highly regarded. Curious and Inquisitive Nature A proactive mindset with an openness to embrace change and work independently. You will demonstrate a strong desire to learn and continuously improve. Collaborative Approach Excellent communication and stakeholder management skills, with the ability to build and maintain strong working relationships. You will be capable of influencing and coaching stakeholders on best practice. Take the next step in your career. Apply now. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a interview. All applicants will be advised of the outcome of their application.For more information, read the attached Position Description or contact Indie Ching at Indie_Ching@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 17th November at 11:55pm.If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500. Child SafetyAt the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. This role will require you to have a valid Working with Children Check. A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP)