About Us:Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened.
To achieve this, we are looking to attract the most capable and mission aligned people to join us.For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable.
We began because of people who saw a need in the community and who were compelled to make a difference.
People motivated by Christian love and a passion to serve.
If this describes you, we would love to invite you to join us!Are you a tech-savvy professional with a passion for providing exceptional IT support?Anglicare is seeking a dedicated Service Desk Analyst to deliver Level 1 & 2 support across our organisation.In this role you would Provide tech support for Windows/Mac, MS Intune, Autopilot, remote tools, and hardware.
Troubleshoot, resolve issues, and ensure efficient IT operations.About the Role:Provide Level 1 & 2 End User Support.Ensure timely updates and resolutions in line with SLAs and ITIL best practices.Set up and Support Windows and Mac devices including MS Intune & AutopilotProvide timely and accurate technical support to clients via various channels (e.g., email, chat, phone).Troubleshoot and resolve end-user requests, including user set up, system configuration, and general application support.Develop and maintain a comprehensive knowledge base of common issues and solutions.Efficiently manage incident queues, prioritise tasks based on impact and urgency,Proficiency in remote desktop support tools (e.g., TeamViewer, RDP).Hands-on experience with hardware troubleshooting and repair (desktops, laptops, printers).Qualifications:Strong technical skills in Microsoft Azure, Windows Server, Active Directory, and Azure AD.Tertiary qualification/Diploma in information technology or equivalent discipline or demonstrated relevant experience.Excellent communication and interpersonal skills.Experience with ticketing systems and knowledge base managementAnalytical Troubleshooting skills to identify, assess, and escalate incidents when required while ensuring timely resolutions.Customer-Focused Communication – you can translate technical jargon into user-friendly language and maintain high client satisfaction.ITIL Familiarity – solid understanding of incident, problem, and change management best practices.Process Improvement Mindset – you proactively seek ways to improve support processes and reduce recurring incidents.About You:Strong communication and interpersonal skills.Excellent problem-solving abilities.Ability to work independently and within a team.High attention to detail.Proactive and customer-focused approach.Why Anglicare?Join a forward-thinking organisation dedicated to innovation, teamwork, and excellence in IT solutions.
Apply now to be part of a transformative journey!Experience a supportive and welcoming culture.Benefit from career-focused training and development.Work with a passionate, consultative leadership team.Enjoy tax-free salary packaging up to $18,550 annually.Access free confidential counselling through the Employee Assistance Program.Stay active with a Fitness Passport.Save with discounts at over 400 retailers.We strongly encourage Aboriginal and Torres Strait Islander applicants to apply.At Anglicare, we are committed to honouring Jesus Christ, enriching lives, and strengthening communities.
We maintain a zero-tolerance policy for child abuse, ensuring the safety and wellbeing of all children and young people.Please note that successful completion of background checks may be required as part of the employment process for this role.Application Close Date: April 13, 2025