Red Hat is looking to hire a senior SRE (Senior Customer Success Architect) for the Red Hat Demo Platform team. In this role you’ll oversee demos, workshops and lab environment health. This work will include but is not limited to ticket queue tracking, incident triage, troubleshooting and escalation and coordination, customer facing workshops support, infrastructure readiness, status reporting and process improvements, integration with various internal and partner-focused enablement programs and communications alignment. The SRE will work across functions to meet dynamic business needs. The SRE will maintain our Openshift environments and take an instrumental part in development of our open source platform based on Openshift, Ansible, Python and GoLang.
What you will do
1. Work as a part of a global engineering and support team (multiple time zones) to deliver stability and to support enablement and technical sales activities.
2. Resolve users’ incidents, identify problems and maintain a high degree of customer service
3. Maintain the platform, infrastructure & tools to ensure successful demo and labs launches
4. Complex Software Application Maintenance and Automation
5. Continually iterate and improve dev processes to optimize Devops metrics; speed up response times and resolution times, improve the overall quality of activities
6. Support Red Hat’s private cloud infrastructure running on multi-cloud environments (AWS, GCP, Azure, IBM and more)
7. Work with global cross company teams
8. Manage the life cycle of technical assets in the catalog, including onboarding, maintenance and retirement
9. Engage in incident management - triage, troubleshooting, escalation and proper stakeholders communication management
10. Own Devops KPIs and metrics and optimize services
11. Support company events, hackfests, electronic trainings and instructor led-training sessions
12. Develop our platform fand API components
13. Secured open source development
14. Maintaine our Openshift, VMware, Openstack and Ansible based environments
What you will bring
15. Experience in technical support or customer services organization within a technology-oriented environment
16. Experience with leading technical events, lab/demo infrastructure setup and support
17. Ability to handle multiple priorities and meet deadlines in a fast-paced environment while maintaining high attention to detail
18. Experience working in agile, cross-functional, matrix organization
19. Excellent written and verbal communications skills
20. Experience working with Service Now or a similar ITSM platform
21. Familiarity with industry best practices related to delivery management and open source software development, preferably in regulated environments
22. Experience working successfully across cultures, time zones, and languages
23. Strong customer service skills
24. 8+ years of experience as an SRE working with public cloud providers, in a software development company
25. 7+ years experience with Red Hat Enterprise Linux and open source technologies
26. 5+ years experience development in Python, SQL, Bash, Ansible and GoLang
27. 8+ years experience with Openshift, Docker, Kubernetes
28. 3+ years experience as an architect
29. 3+ years experience with VMware
30. 2+ years experience with OpenStack - advantage
31. Experience working with Git. Jira and Confluence
32. Proven ability to build and nurture relationships across multiple teams and to diligently follow through on commitments
33. Ability to work in a fast-paced, Agile based innovative environment, working on many projects and responsibilities at the same time with ability to reprioritize effectively when needed
34. Familiarity with Red Hat’s infrastructure technologies, particularly in the emerging technologies space, cloud, containers, automation, and DevOps
35. A desire and passion to work for a startup like group within Red Hat and ability to hold several hats
36. Red Hat certification holder - a must
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About Red Hat
is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
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