Customer Service Officer (Audiology Clinic – Claremont, WA)
ACM Healthcare is the only Australian Recruitment Agency which has a division which specialises within the Hearing Industry. We work with a Myriad of Audiology Providers, Manufacturers and Independently owned organisations across Australia & New Zealand.
We are excited to be recruiting for a Customer Service Officer to work with a National Audiology Provider for their hearing clinic based in Claremont, WA
Our client has seeking a dedicated and customer-focused individual to join their team. As a Customer Service Officer, you will engage with customers through various channels, provide product information, schedule appointments, and ensure a seamless experience. This role offers career development opportunities within the organization.
Responsibilities:
* Communicate with customers via phone, email, and in-person to address inquiries and offer personalized solutions.
* Schedule appointments for hearing assessments and consultations with expert audiologists.
* Assist customers in navigating our cutting-edge hearing devices and accessories.
* Resolve concerns promptly, leaving a positive impression on customers.
* Engage in local marketing efforts to promote the clinic.
* Perform minor hearing aid repairs (training provided).
Qualifications:
* Previous experience in high-quality customer service (retail or allied health).
* Strong computer literacy, including proficiency in CRM systems and appointment book management.
* Ability to manage competing priorities in a busy environment.
* Attention to detail and solid administration skills.
* Positive, team-oriented attitude with the ability to work autonomously.
Culture and Benefits:
* Ongoing training and development opportunities.
* Collaborate with the wider team across clinics
* Supportive work culture emphasizing high performance.
* Employee Value Awards.
* Discount on hearing aids for employees, friends, and family.
* Employee Assistance Program (EAP).
About ACM & your potential consultant
Christian Sagun is a specialist Audiology & Audiometry Recruitment consultant working within ACM Healthcare's Hearing Health Division. ACM is an Australian healthcare recruitment agency specializing in in Allied & Primary Health. See more on ACM & Christian on LinkedIn: https://au.linkedin.com/in/christiansagun
Contact Christian Sagun directly on 0439 341 376 to discuss this role further or any of the above roles. Alternatively, you can email Christian on christian@acmhealthcare.com.au
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www.acmhealthcare.com.au
Tel: 1800 GO 2 ACM (46-2-226)
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