Drive connections that matter in every moment.
At Optus, we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.
About This Role
We're looking for an Assistant Store Manager to join our team and help us create lasting customer experiences in our stores.
You'll be responsible for leading, coaching, mentoring, developing and inspiring a team of individuals to deliver exceptional results.
Key Responsibilities
* Lead a team of fabulous individuals and empower them to shine like the stars they are.
* Maintain day-to-day operations, ensuring our store is welcoming and bursting with positive energy.
* Resolve customer enquiries with patience and a sprinkle of magic, leaving them with a lasting smile.
* Assist with onboarding new team members and provide them with the tools & knowledge they need to surprise & delight our customers.
About You
To be successful in this role, you'll need to have:
* Experience in the retail environment and innovative practices.
* Mastery of customer service as an art form.
* An innate ability to make thoughtful & well-informed decisions.
* A results-driven and charismatic approach to supporting your team.
Why Work at Optus?
We offer a range of benefits, including:
* Competitive remuneration.
* $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Additional benefits to over 400 retailers Australia-wide.
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials.
* Build meaningful connections through employee-led networks and diversity initiatives.
* Flexible working arrangements.
Inclusive Workplace
We value diversity and inclusion, and welcome applications from individuals from diverse backgrounds. If you require any adjustments or accessibility support during the recruitment process, please contact us.