About Us
G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Byron Bay is a large busy park offering our guests a fabulous range of accommodation such as deluxe cabins, fully equipped safari tents, lakeside family cabins and powered sites. With 2 pools, a waterpark, and a jumping pillow, this park is a popular destination year-round.
About the Role
This role offers a unique opportunity to join a dynamic team, deliver exceptional guest experiences, and contribute to the success of our growing business.
Your responsibilities will include but are not limited to:
* Assist in day-to-day operations of the property, including attending to after-hours call outs.
* Front office operations including guest check-in/out, reservations, and account reconciliation.
* Assist in managing budgets, monitoring expenses, and optimizing revenue to enhance profitability.
* Provide an exceptional guest experience, responding promptly to guest enquiries.
* Support and motivate the team, fostering a positive work environment.
* Ensure compliance with health and safety requirements, maintaining a safe and secure environment for guests and staff.
* Assist in marketing efforts to attract new guests and promote the park's amenities and services.
* Build positive relationships with guests and local communities.
Skills & Experience
We are looking for an individual who can contribute to the smooth running of the park and who has the ability to lead park operations in the Manager's absence.
* Demonstrated skills and experience in hospitality/accommodation management.
* Experience in team leadership, training, and development.
* Proficiency in assisting with financial management, including budgeting, expense monitoring, and cost control.
* Strong computer skills with experience with RMS or similar reservations systems.
* Excellent communication and interpersonal skills, with a customer-centric approach.
* A flexible attitude to work, and work hours (including weekends and after hours).
* Genuine passion for delivering exceptional guest experiences.
Benefits for You
* Competitive salary, super, accommodation, and utilities included.
* Quarterly and annual bonus scheme.
* Professional growth opportunities.
* Discounts on accommodation at over 300 G'day holiday parks.
* Service recognition awards.
* Employee Assistance Program.
How to Apply
Discover what matters - APPLY NOW!
Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.
This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.
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