Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems, and general IT infrastructure is required for a busy helpdesk/service desk with a well-established company based in Knowsley, Merseyside, North West England.2 Jobs AvailableSALARY: £26,000 - £28,000 per annum (depending on experience) + BenefitsLOCATION: Knowsley, Merseyside, North West England (L33)JOB TYPE: Full-Time, PermanentWORKING HOURS: Shift based working hours Monday – Friday (8.30am – 4.45 or 9.00am – 5.15pm) with occasional Saturday workingJOB OVERVIEWWe have two new job opportunities available for a Technical Support Engineer / IT Support Technician who has good troubleshooting skills covering hardware, software, networks, operating systems, and general IT infrastructure.Working as a Technical Support Engineer / IT Support Technician you will report into the IT Manager, where you will support and deliver the operation and integration of ICT Services within the company's ongoing growth phase.The company is technology-driven and as the Technical Support Engineer / IT Support Technician you will be fundamental in supporting and delivering IT solutions aligned with business need.The company operates within ISO27001 and Information Security is of utmost importance to their business, clients, and customers.The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available IT infrastructure to ensure that they can operate with the highest level of efficiency, productivity, and security.The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business.They will also have a 'right first time' approach and attitude.DUTIESProvide 1st line support, assistance, and problem-solving for stakeholdersProvide troubleshooting, monitoring, and maintenance of the ICT systemsCollaborate to maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)Maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshootingEnsure that the workforce has effective and efficient IT support to maximise productivityProvide 1st line support on issues including:Hardware issuesNetworking issuesOS issuesSoftware issuesOS and Software configurationOS and software maintenanceAntivirus managementPatch and upgrade management (with specific reference to WSUS)Proactively detect and report patterns of issues in the infrastructureAdvise on software updates/upgrades, new software products to improve workforce efficiency and productivityAdvise and report on any configuration issuesAdvise on and complete automated checks to improve the detection and correction of issuesCANDIDATE REQUIREMENTSMicrosoft Windows 10/11Microsoft Office suiteIT Helpdesk experienceNetworking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)Software installation and maintenanceIT Hardware maintenance and supportAntivirus managementCyber Security AwarenessGood communication – both written and verbalFlexible and ability to prioritise workload according to challenging deadlinesAbility to work well under pressure in a highly regulated environmentAbility to engage with stakeholders at all levelsA consistent professional approach to all tasksDESIRABLE SKILLSWindows Server 2019 & Active Directory Domain ServicesLinux Operating Systems (RedHat/Debian based distributions)Virtualisation (Hyper-V)Open-Source technologiesBENEFITSLuxurious office environment for this office-based roleSecure car parking spaces available29 days holidays per year including 8 bank holidays increasing with tenureHealthcare and Dental SchemesCompany pension planLife AssuranceSalary Sacrifice Electric Cars and Cycle2work schemesHOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration.By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P12821#J-18808-Ljbffr