We are seeking a Maintenance Support Officer to work with a fast growing organisation within the public sector, based in Maryborough. Intro Recruitment is partnering with a Government Construction business with projects across Commercial and Residential building and maintenance. Due to recent growth and success, our client is looking to appoint a Maintenance Support Officers (AO3/1 Level), ASAP. Responsibilities: Call Centre environment within a small team Arranging responsive maintenance for Government Assets Answering or making customer calls to address their maintenance needs Engaging with callers to confirm or clarify information and calming angry customers, as needed Building relationships with customers and contractors Appropriately using software, databases, scripts, and tools Understanding and striving to meet or exceed call centre metrics Providing consistent customer service Candidate Criteria: Call Centre Skills/Knowledge. Multitasking Exceptional customer service, active listening, verbal and written communication skills Phone Skills De-escalation Skills Problem Solving Skills Strong time management and decision-making skills Being able to collaborate and work in a team Microsoft Office Skills/Knowledge: Excel, Word, Teams. To apply please click the apply now button or if you would like any further information please don't hesitate to contact Bridgette Eotvos at 0431 532 941 or bridgetteintrorecruitment.com.au. LI-BE1