Job Description
WHAT YOU WILL BE DOING:
1. In collaboration with the Reservations Supervisor and Rooms Division Manager, allocate room inventory with a special attention paid to group reservations.
2. Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes.
3. Establish a strong working relationship with our guests and clients.
4. Establish strong relationships and accuracy in addressing guest needs/requirements.
5. Monitor and report on market trends to assist the Director of Sales & Marketing and Revenue team.
6. Produce reports and statistics as requested, including business turnaways and group forecasts.
7. Assist with the management of payments, cancellations, rooming lists, and terms and conditions.
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