An exciting opportunity exists for an Administration Coordinator (Rostering) in Telecommunications to support operations through the development of effective work practices and procedures that contribute to a quality and customer focused telecommunications service.
Job Details
* Position Status: Permanent
* Position Type: Full-time
* OCCUPATIONAL GROUP: Administration
* Classification: AO4
This includes Human Resource Management (e.g., rostering, performance appraisals, HR form processing, payroll).
Key Responsibilities
1. Manage telecommunications rosters and allocate staff appropriately to cover shifts, including managing emergent and planned leave, prepare and submit payroll and HR forms.
2. Supervise Administration Officer (Switchboard Services) staff in the performance of their duties including mandatory training compliance and performance appraisal and development of staff on an annual basis.
3. Supervise the day-to-day operations of telecommunications operations including workflow, problem resolution in relation to staff issues, operational issues and difficult calls.
4. Liaise with key internal and external stakeholders in the management of issues and support resolution specific to Switchboard Services.
About Us
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to providing a diverse and inclusive workplace for our people and our community.