Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Job Responsibilities:
* Be the first person to welcome our guests into the hotel and make a unique first impression with confidence.
* Check guests in and out of the hotel, make reservations, restaurant bookings, and help guests organize the best stay for them.
* Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required.
* Use the Opera Front Office System to check in and check out guests and take payments.
* Assist guests with their luggage and escort them to their room (note: there is no lift).
* Provide guests with information about our incredible castle, hotel services, and local activities.
* Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion.
Minimum Requirements:
* Experience in a similar role, ideally in a 4* or above establishment.
* IT proficient with strong working knowledge of Excel & Microsoft Word; preferable experience on Hotels PMS.
* Proficient in verbal and written English.
* Capability to work across multiple projects efficiently and adapt accordingly.
* A passion for excellent organization and customer service skills.
* Attention to detail and proficiency in verbal and written English.
* Desire to exceed guest expectations.
Benefits:
* 28-day holiday including bank holidays.
* Paid day off on your birthday.
* Complimentary stay at the castle after 3 months probation period passed.
* Training programmes via internal & external professionals and access to online training facilities.
* Staff and family rates on hotel accommodation and discounts on food and beverage.
* Recognition programmes.
* Career development programmes.
* Uniform and meals provided whilst on duty and free parking.
* Opportunity to benefit from staff rates in Relais Chateaux properties.
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