For 25 years, this successful Australian security systems solutions business has offered electronic advanced security solutions nationwide. Position: Electronic Security Systems Service Manager (Melbourne - Ascot Vale Area Office) The Company For 25 years, this successful Australian security systems solutions business has offered electronic advanced security solutions nationwide. Based in Melbourne, it specializes in integrating the latest technologies to deliver customized services, making it a leader in the industry. The company focuses on innovation and exceptional customer service ensuring tailored solutions rather than one-size-fits-all options. As an Australian-owned entity, it does not outsource monitoring or services, providing direct support to corporate and commercial clients across various sectors, including education, government, pharmaceuticals, and entertainment. Their comprehensive offerings include: CCTV system installation Access control Intruder detection Electric fencing Security system monitoring Plant monitoring Fire control People counting Heatmaps Video and customer demographic analytics The business is committed to enhancing security solutions with cutting-edge technology and a client-centered approach. Do you have the skills and experience to join this successful and dynamic team as an Electronic Security Systems Service Manager? We're looking for a motivated individual to manage service requests and lead this skilled team of electronic security systems service technicians & installers whilst ensuring exceptional client service. Service Coordination & Client Interaction: Oversee incoming service requests and operations. Respond professionally to inquiries via email and phone. Oversee stock & Inventory Management Maintain stock levels for the warehouse and service vehicles. Task Scheduling by efficiently scheduling and allocate tasks to staff. Manage a team of 3 service techs & interstate contractors and internal admin service coordinators in a professional and cooperative way Reporting: Prepare monthly performance reports on service metrics. Uphold safety standards and maintain a tidy work environment. Expand new and add-on sales Opportunities by Identifying new sales prospects Qualifications & Experience: Previous and significant understanding of electronic security systems companies & service team management/ coordination. Experience in electronic security service management pr coordination is essential. Strong organizational and time management skills that creates as strong team working environment Competent computer skills; familiarity with Microsoft Office and other relevant software Excellent electronic security relevant communication and problem-solving abilities combined with industry and product knowledge. A positive, team-oriented attitude towards the role and ensure the smooth running of the service department alongside the senior management team What's on offer: This role offers the chance to make a significant impact within a highly professional and supportive environment. If you have industry experience, you're ready to take on a new and challenging position that promotes both professional growth and client success, we want to hear from you APPLY NOW & Send your resume Remuneration & total salary package circa $120.000.00pa Salary Car or Allowance Ongoing Support & Training As Required Thank you for your consideration Justin Long Australian Security Recruitment Pty Ltd TEL- 1300 277 967 MOB - 0415 971 445 WEB- http://asronline.com.au/ Sydney - Melbourne - Brisbane - Perth - Adelaide - Darwin - Auckland WE REPRESENT ONLY EQUAL-OPPORTUNITY EMPLOYERS, ASR AND OUR AFFILIATES ACTIVELY ENCOURAGE WORKPLACE DIVERSITY. DUE TO STRINGENT LICENCING REQUIREMENTS WITHIN THE AUSTRALIAN SECURITY INDUSTRY, ALL CANDIDATES MUST HAVE FULL/CURRENT SECURITY LICENCES AND UNRESTRICTED WORKING RIGHTS WITHIN AUSTRALIA IN ORDER TO APPLY FOR OUR ADVERTISED ROLES. Past industry-experienced candidates fellow industry colleagues and other known contacts are ENCOURAGED TO APPLY – referrals of suitably qualified candidates are warmly welcomed. Back to search results