Job Description
Work for CBRE Global Workplace Solutions (GWS), a leader in the facilities management industry, and enjoy endless growth opportunities across multiple client accounts.
The GWS Local Business delivers consistent solutions with local specialization through operational and service excellence, with deep expertise in self-delivery of technical and hard services.
The Position
This is an exciting opportunity to shape your career path at CBRE. As a Contract Support position, you will play a vital role in holding the team together, providing exceptional customer service and business support to contribute to the continued growth and success of the Business.
This is a customer and team-facing role that offers a fantastic chance to carve out your career in the direction you choose. Whether you aspire to excel in facilities management, lead an operations team, or pursue a career in finance, this position will pivot you in the right direction.
Key Responsibilities:
* Manage sickness, absence reporting, and holiday tracking.
* Collate and process timesheets & expenses, and provide training for the team.
* Assist in compiling Site/Area Monthly Contract Review Pack (& attend monthly meetings) and monthly contract meeting reports.
* Order materials / parts / PPE.
* Plan maintenance visits for Technicians and Sub-Contractors.
* Become System Champions e.g. Pronto & My Supplier.
* Support Work Order Specialist – Contract Support team with planning and scheduling works.
* Drive PPM and Reactive performance through direct engagement with engineering team and service partners.
* Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.
* Ensure QHSE documentation is maintained and readily available using CBRE systems.
* Ensure Supplier Management reviews take place and are recorded.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
* Keep the shared CBRE drive and client electronic records up to date to enable full auditable trails.
* Ensure integrity of financial transactions from contract.
* Maintain the WIP, Open purchase orders, debt to agreed contractual defined parameters and month end financial reporting.
* Create accurate purchase orders, process/raise invoices and create/raise extra works jobs.
* Attend and actively participate in weekly finance meeting with contract manager/subcontractors.
About You:
* Experience in a similar customer-facing role.
* Experience in Finance and Administration.
* Previous experience in Property/Workplace Experience or Facilities Management industry.
* Excellent PC-based skills, with a high level of experience in Word/Excel and Outlook – intermediate to advance level.
* 3 years' experience in a similar role with managerial experience.
* Flexible to work outside core office hours from time to time.
What's in it for you?
At CBRE, people are the foundation upon which our success is built. Our company is diverse, and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.