* Professional, supportive team environment
* High profile, Influential National Organisation
* Attractive staff benefits
The Organisation
HIA has been proudly representing the Australian residential building industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards.
The Role
The Customer Service Officer is HIA’s front line representative of the HIA Home Inspirations Centre.
The Role is responsible for meeting and greeting all visitors, assisting with Centre enquiries and undertaking administrative tasks associated with the operation of the Centre, such as processing visitor information.
The principal purpose of this position is to contribute to the effective and efficient operation of the HIA Homes Inspirations Centre by providing high quality customer service to visitors of the Centre and administrative support in line with the responsibilities and accountabilities outlined below.
This role is casual predominantly working 1-2 weekends per month.
Key responsibilities for this role include:
* Ensure that all visits to the Centre are actioned, processed and recorded accurately and in a timely manner and that visitors to the Centre fully and accurately complete their brochure request card
* Answer phones, directing callers, attending to visitor/exhibitor queries
* Provide general administrative support
* Experience in design and construction within the residential construction sector
The ideal applicant will have the qualities of:
* A good telephone manner
* Well-developed customer service and interpersonal skills
* Proficiency and familiarity with MS Word, Access and Excel
If you are interested in this position, please submit your application by clicking on the link to apply before 15 November 24. Any queries regarding this position can be directed to recruitment@hia.com.au
A full job description can be found in the Careers section on our website, careers.hia.com.au.