Job Description
A claims officer is required to join our Self-Insurance team in Darwin. The successful candidate will deliver a proactive, empathetic and organised claims management service to our key client and support the return to work processed for injured workers.
The role involves acting as the first point of contact for injured workers, employers, medical practitioners etc for all matters regarding a workplace injury claim. This includes determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation.
The ideal candidate will have a passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded. They will also have highly developed communication skills, a proactive and strategic mindset, exceptional time management and organisational skills, and a resilient attitude.
This is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. You will be supported by our specialist communities of practice for Return to Work, Injury Management and Mental Health.
Key Responsibilities:
* Act as the first point of contact for injured workers, employers, medical practitioners etc for all matters regarding a workplace injury claim;
* Determine claims and injury management entitlements;
* Schedule appointments and undertake regular contacts and reviews;
* Process benefits/payments, in accordance with the relevant legislation;
* Collaborate with internal stakeholders;
* Provide education to stakeholders regarding return to work processes and legislative obligations;
About Us:
We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Our culture is underpinned by The Gallagher Way – values lived daily by our people. We offer supportive learning and career pathways and provide ongoing access to training and career development.
We invest in our people through strong succession planning and have a number of mentoring and training programs available. We are an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
We value inclusion and diversity, embracing our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. These include:
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave;
* Novated Leasing opportunities;
* Two paid volunteer days annually;
* Health Insurance Discounts with our Group Insurance Plan;
* Employee Stock Purchase Program;
* Paid parental leave;
We are committed to making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.