Switchboard operations are the first point of contact for HIE and are responsible for handling calls efficiently and accurately, and for maintaining all information about various departments on island, records after hours and on-call personnel, and assist with coordinating emergency procedures.Job ResponsibilitiesComplete the Communications Daily Task sheet for each shift.Ensure information is recorded and passed on to other members of the department through use of the whiteboard, diary and email to maintain a high standard of service for guests, staff and residents.Ensure all wakeup calls are accurately recorded and processed.Process all guest telephone messages, emails, outgoing mail and faxes promptly and carefully.Send concise and accurate information to the appropriate staff via paging system.Ensure that guests enquiries are directed to the appropriate department such as activities and entertainment during or prior to their stay, providing information and assistance where necessary, in a friendly and efficient manner.Report after hour’s maintenance and housekeeping issues to the Duty Manager promptly.Record noise complaints and direct them to the appropriate personnel.Process and log all I.T. call-outs accurately.Maintain an accurate record of on-call staff and report all other after hours problems to the correct personnel promptly.Respond to all guest enquiries in a prompt and courteous manner, to achieve maximum guest satisfaction at all times.Print relevant daily reports and ensure tasks are completed through the day.If necessary, manage any after hours’ reservations, using your knowledge of the product to secure each booking.Ensure that the Front Office Reception area and surrounds are kept clean and tidy at all times.Act as relief for RDM in any night audit duties and after appropriate training undertake complete night audit.Team effectiveness – act as a positive influence and work as part of a team.Work, Health & Safety (WHS) – follow all HIE WHS policies & procedures.Undertake any other tasks as directed by your manager.Hourly Rate$34.36Position DetailsFull-time position 38 hours per week. The switchboard operates 7 days per week. Shift Patterns: 07:00–15:00, 08:00–16:00, 09:00–17:00, and 10:00–18:00.To be successful you will have:Excellent personal presentation.Excellent communication and interpersonal skills.Clear and articulate language to be used at all times.Reliable and flexible in terms of shifts and rosters.About UsPart of the Whitsundays and in the heart of the Great Barrier Reef, Queensland, Hamilton Island is one of Australia’s most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options including award winning luxury qualia resort, over 20 different restaurant and dining options, a championship golf course, marina and yacht club. We have an active and involved island community - join in on our social sports, trivia nights, moonlight hikes, and more!Positions to commence on 15 February 2025.
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