Our stores, west elm, Pottery Barn and Pottery Barn Kids, in Fortitude Valley, Brisbane, are seeking Sales Associates to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. Must be available to work weekends.
As a Sales Associate, you will:
* Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.
* Warmly welcome our customers and assist them with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
* Efficiently and accurately perform register transactions (e.g., sales, returns, and exchanges).
* Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
* Utilize effective selling techniques to build multiple sales and increase productivity.
* Achieve established sales and contest goals.
* Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
* Uphold store and stockroom maintenance and cleanliness standards.
* Perform other duties as assigned by management.
* Comply with all company policies and procedures.
We think you will be successful in this role if you:
* Have retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills.
* Have a passion for homewares and/or food.
* Have the ability to connect with customers through service and selling.
* Love to sell and are driven to meet and exceed targets.
* Succeed in a team environment but can work independently and manage your own time.
* Enjoy engaging with customers, discovering their stories, style, and lifestyle to connect them to the right products.
* Have the confidence and passion to anticipate customer needs and solve problems.
* Are most successful when provided with clearly defined sales goals and metrics.
* Have effective communication, organizational, and leadership skills.
Physical Requirements:
* Ability to be mobile in the store and back-of-house areas, including standing for long periods.
* Ability to climb ladders and use other equipment in line with safety standards.
* Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.
You will love working here because:
* We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe.
* We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
* We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
* We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.
* We live and breathe client experience.
* We have a smart, experienced leadership team that is open to fresh ideas.
* We believe in autonomy and reward you for taking initiative.
* We get to be creative daily, and we have fun!
If you are passionate about delivering world-class service to our clients, apply today!
Only those holding the required work rights in Australia will be considered.