Company DescriptionOur mission at The Harlow Hotel by Accor is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!As part of our team you will have:Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personalityJob DescriptionAs someone who loves to create meaningful connections with both guests and colleagues, this role will see you being responsible for the day to day operations of the hotel across our Food and Beverage and Front Office departments. Reporting directly to the General Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.As a Duty Operations Manager, your tasks and responsibilities will consist of, but are not limited to the following:Assist with the management of all operational departments as requiredManagement of roster, costings and forecastingProfessional development of Reservation Agents to ensure strong succession planningInvolvement in and management of setting KPI's for Front Office & guest satisfactionProcess and assist with check-in, check-out of guests, ensuring all procedures are adhered toAssist in all areas of the hotel to eliminate potential issues including Food & Beverage operationsImmediately attending to guest requests, and leading by example to other members of the team by being proactive and resourcefulResponsibility for the health and safety of all patrons, guests and staff membersOverseeing of whole guest experience from Reservation through to departureYour ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.QualificationsPrevious leadership experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Windows applications requiredUniversity/College degree in a related discipline preferredMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationOne more thing…By working at the The Harlow Hotel by Accor you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitalityOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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