**Job Title:** Banking Consultant
**Department:** SB Bank Contact Centre
**Division:** Suncorp Bank
**Location:** Brisbane
About Us
At Suncorp Bank, you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Once training is complete and you settle into the role, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.
As a Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our cherished customers. Your canvas will be the inbound contact centre, where you'll not only meet customer needs but exceed their expectations with every interaction.
Key Responsibilities:
1. Deliver excellent customer service by providing efficient solutions and responses to customer enquiries.
2. Handle everyday banking enquiries, account openings, and processes via telephone.
3. Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
4. Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.
What We're Looking For:
1. Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
2. Proficiency in using computer systems and ability to navigate multiple systems.
3. Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
4. High level of resilience, empathy, and adaptability to handle various customer situations.
5. Commitment to self-development and eagerness to enhance skills and capabilities in the role.
6. Ability to work collaboratively as a supportive team member.
Why Join Us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team, is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority, and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.