We're Hiring: Operations Supervisor – Disability Support Services Are you a compassionate, strategic, and experienced leader ready to make a real difference?Real Life Skills Support Services is a fast-growing, values-driven NDIS registered organisation on the Sunshine Coast, dedicated to empowering individuals with disabilities to live their best lives.We’re now looking for an exceptional Operations Supervisor to join our leadership team and help us take our impact to the next level.About the Role:As Operations Supervisor, you’ll play a key role in overseeing and optimising the day-to-day operations of our organisation. Reporting directly to the Managing Director, you’ll lead our teams with heart and efficiency, ensuring we continue delivering high-quality, person-centred support. You will appropriately respond to and manage risk, provide strong leadership, support and development for staff. This role is perfect for someone who thrives in a fast-paced, purpose-driven environment and has a deep understanding of the disability sector and NDIS requirements.Your Key Responsibilities:Lead, mentor and support service delivery teams to ensure exceptional participant outcomesOversee rostering, scheduling, and service coordination with a strong focus on compliance and efficiencyMonitor and improve systems, processes and reporting across multiple departmentsEnsure compliance with all NDIS Practice Standards and organisational policiesWork collaboratively with the leadership team on strategic planning and service growthDrive a positive, empowering, and inclusive workplace cultureOversee financial performance, including budgeting, forecasting, and monitoring KPIs to ensure sustainable service deliveryPerson Specifications:Advanced Diploma in Business Management (Desired)Bachelor’s Degree in BusinessProficiency in Microsoft Office SuiteMust hold a full clean drivers licence (essential)Proven experience in a similar role is essentialExperience in people management is requiredHas previous experience in an operations or leadership role within the disability or community services sectorUnderstands the NDIS and is passionate about person-centred service deliveryIs a confident leader with outstanding people and communication skillsThrives in dynamic environments and can manage competing priorities with calm and clarityIs systems-savvy and process-oriented, with a strong eye for detail and continuous improvementShares our values of respect, empowerment, and genuine careSkills and Competencies:Customer Service Focus: Committed to delivering exceptional service across all channels—written, phone, and in-person.Communication: Ability to articulate ideas clearly, adapting style based on the audience.Attention to Detail: Strong written communication skills and meticulous attention to detail.Commercial Awareness: Practical application of business knowledge.Teamwork: Collaborative approach; willing to support and assist team members.Time Management/Organisation: Effectively accomplish objectives within deadlines and manage administrative duties efficiently.Why Join Us?Be part of an inspiring, growing organisation making a real impact every dayLead a team of purpose-driven professionals who care deeply about what they doEnjoy a supportive, inclusive workplace culture where innovation and initiative are valuedOpportunities for professional development and career growthReady to Make a Difference?Apply now and help shape the future of disability support on the Sunshine Coast.To apply, send your resume and a short cover letter to info@rlsss.com.auFor a more information, contact us at 07 5451 0931Learn more about us: www.rlsss.com.au
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