When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.Leading a strong team of reservation agents that oversees the Sydney Marriott Cluster Hotels.What will you be doing:Managing the day to day supervision and operations of the cluster reservations teamResponsible for generating reports on a weekly and monthly basisProviding training sessions and onboarding new reservations agentsMaintain a confident selling approach to maximize overall hotel revenue and room salesEnsuring all calls, emails and enquiries are handled and responded to in a timely mannerLiaise with the Front Office and Sales teams for all group reservation enquiriesAbout You:Experience in a reservations or front office roleProven high level of customer service experienceAbility to lead and motivate a team, experience in training others is essentialOPERA system experience is highly regardedStrong attention to detail, professional communication skills both written and verbal are all essentialIn return we will provide:Discounted accommodation and food and beverage at Marriott International worldwideTraining and development opportunitiesDiscounted parkingUniform provided dailyRewards and recognition programMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
#J-18808-Ljbffr