Sr. Amazon Q Builder, Amazon Q Customer Success Team (Q-CST)Job ID: 2951120 | Amazon Web Services Australia Pty LtdAWS is known for its customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.Q-CST Builders are responsible for architecting and developing end-to-end solutions that leverage Generative AI technologies like Amazon Q and Bedrock. This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications. Builders collaborate closely with Strategists and customer stakeholders to understand their requirements, translate them into technical specifications, and develop scalable and secure Generative AI solutions. Additionally, they provide guidance on data preparation, model training, and deployment strategies to ensure successful implementation and adoption of Generative AI solutions within the organization.Key job responsibilitiesDesign and implement enterprise-scale Generative AI solutions using Amazon Q and AWS AI/ML servicesCreate strategies for optimizing AI application performance, scalability, and cost-effectivenessFoster knowledge sharing and develop reusable frameworks for AI application deploymentGuide cross-functional teams in integrating AI solutions while considering user experience and accessibilityEnsure security compliance and best practices in AI implementationA day in the lifeYou'll start your day connecting with team members across different time zones, reviewing AI application architectures, and providing guidance on implementation approaches. You might participate in technical design sessions, collaborate with UX designers on AI interface improvements, or mentor colleagues on AI best practices. Your afternoon could involve working with customers to understand their needs and presenting AI solution proposals.AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.About the teamWe are a diverse group of technologists passionate about making AI accessible and valuable to enterprises. Our team combines technical expertise with a commitment to ethical AI development. We support each other's growth while pushing the boundaries of what's possible with generative AI technologies.BASIC QUALIFICATIONS7+ years of architecture/design and implementation of cloud-based solutions7+ years of consulting or professional services experience5+ years of database (e.g., SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience5+ years of software development with object-oriented language experienceBachelor's degree, or 7+ years of professional or military experiencePREFERRED QUALIFICATIONSExperience leading the architecture and implementation of AI/ML workloadsProven track record of delivering robust, scalable solutions in complex technical environments as well as delivering successful enterprise-scale Gen AI implementationsInternational consulting or professional services sales and delivery experienceStrong track record of CI/CD implementation in enterprise environmentsExperience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiativesPublished technical content or speaking engagements at industry conferencesExperience with selling consulting/professional servicesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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