About Your New Company: Our client is a leading player in the electrical equipment manufacturing sector, known for their commitment to excellence and high industry standards. They consistently provide top-tier service to their customers and are focused on delivering quality products and solutions.
About Your New Role: As part of the customer service team, you will report directly to the Customer Service Manager and be responsible for a range of critical functions. Your key responsibilities will include:
Serving as the main point of contact for both internal and external customers, ensuring smooth communication and customer satisfaction.Efficiently processing customer orders, returns, and credits, with a strong focus on accuracy and attention to detail in order processing.Managing forward orders and backorders, ensuring timely and effective resolution of customer needs.Keeping customers informed about stock availability, upcoming promotions, and pricing.Handling inquiries and addressing complaints, ensuring a high level of customer service and issue resolution.Utilising SAP to manage sales orders, inventory levels, and track customer interactions to ensure smooth operations.Key Skills & Experience:
SAP Proficiency: 3+ years of experience with SAP is essential to manage order processing, inventory tracking, and customer service tasks effectively.Order Processing & Manufacturing Knowledge: A strong understanding of order processing workflows and manufacturing processes is crucial to handle customer orders and inquiries accurately and promptly.Customer Service Expertise: Proven experience in customer service roles with a focus on problem-solving, resolving complaints, and maintaining a positive relationship with clients.Attention to Detail: High attention to detail and accuracy when processing orders, handling backorders, and ensuring the availability of products.Communication Skills: Strong verbal and written communication skills to interact with customers, internal teams, and suppliers.Results-Oriented: Passionate about achieving results, thriving in a fast-paced environment, and delivering excellent customer service.What's in It for You:
Flexible hybrid working options for work-life balance.Free on-site parking for convenience.A supportive, collaborative team culture with a focus on teamwork and success.Enjoyable team lunches and a positive work environment.Next Steps: If this sounds like the right opportunity for you, please APPLY NOW, or email your resume to .
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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