Add expected salary to your profile for insights.Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Security services, Cleaning and maintenance management.We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions that deliver real benefits. Our approach is to always understand the environment we need to operate in, that’s why we have trained professionals operating within each state, who can combine their skills with their local knowledge to provide innovative solutions catered to a customer’s specific needs.We are looking for an experienced client delivery manager who will work closely with the national operations Centre and contribute to the overall success and continued growth across the region.The successful candidate will have the drive and willingness to work in a fast-paced and complex environment.Duties include:Ensure all business and commercial targets are met.Experience managing contracts and delivering services in accordance with contractual requirements.Identify and develop new business opportunities throughout various market segments.Build and maintain an effective operational team across various contracts.Managing rosters.Develop and maintain a comprehensive understanding of existing and future customer needs, including maintaining an understanding of market 'drivers' and broader industry environment.Experienced in monitoring staff requirements and making decisions regarding cost-effective rostering.Minimize the financial impact of non-billable time (e.g. sick leave, overtime, annual leave).Ability to manage and review operational systems, processes and policies to support business objectives.Drive employee engagement through customer services standards.Experience leading, coaching, performance managing and developing large teams across multiple sites.Identify market opportunities and build/nurture relationships with current and prospective clients.Any other duties as required.Skills and experience:A minimum of 2 years' experience in the security management industry.Current National Police Check.Experience in management of multiple sites in a highly regulated environment.Excellent verbal and written communication skills.Excellent time management and organizational skills, including the ability to multitask.A demonstrated commitment to internal and external service standards.A high level of accuracy and the ability to work well under pressure.An adaptable and flexible nature.Advanced Microsoft Office skills.Benefits and perks:Competitive salary and benefits package.Opportunity to be part of a growing and dynamic team.Professional development and career growth opportunities.LOCATION: Hobart, TASTAS License No: 21212
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